Diversity, Equity, Inclusion (DEI)
Cultural Competency Plan


Cultural Competency and Diversity Statement and Overview:

Goodwill Industries of Northwest Ohio is committed to improving the lives of people with
disabilities or other disadvantages through employment training and job placement opportunities.
Goodwill achieves this mission by interacting with the respective communities to which it serves.
Each community, and our community as a whole, is comprised of diverse people from a variety of

In order that we better our services, Goodwill finds it very important to pay attention and recognize
individuals within the community by respecting and acknowledging what makes us all different
and unique. Goodwill Industries of Northwest Ohio has a plan which addresses the cultural
competency and diversity of the persons who Goodwill serves, the persons who are Goodwill
employees and affiliates, and all other persons who have a stake in Goodwill and what Goodwill
does (e.g., Board of Trustees, Donors, Customer, and the community as a whole).

Goodwill addresses persons of culture, age, gender, sexual orientation, spiritual belief,
socioeconomic status, language, veteran status, and (dis)ability. This plan design demonstrates the
understanding and care Goodwill places on all individuals regardless of where they are in life.
Goodwill also reserves the right to continue to understand individuals while knowing that not every
individual in the community will respond positively to Goodwill’s understanding.

This part of what it means to be different and diverse-to be entitled to one’s own opinion. Goodwill
respects and embraces the variety of cultures of which it is privileged to be a part. Our vision is
to demonstrate local, regional, and global leadership in providing life-enhancing services to people
with barriers to employment is realized through Goodwill exacting its Cultural Competency and
Diversity Plan.

Goodwill seeks to improve the quality of life for all staff, persons served, families, and
organizations that come into contact with our agency. We expect to achieve this goal by educating
and training our staff members on the dynamics of our growing and culturally diverse community.
Through this commitment, we will enhance our awareness, compassion, and ability to interact with
others who are different than ourselves with dignity, respect, patience, and understanding.



Publicize commitment to diversity, equity and inclusion;

Demonstrate policy that ensures zero tolerance towards negative actions and behaviors directed
towards unique groups throughout workplace;

Provide an accessible workplace for those with special needs/requests and provide reasonable

Provide communication systems that offer Team Members an opportunity to report acts of
harassment and discrimination;

Enhance cultural competency and improve the employee training and knowledge base content;

Participate in events, forums, and community partnerships to further explore Diversity and
Inclusion strategies as they pertain to mission programming;

Implement work/life balance work schedules;

Based on demographic data, develop mission programs to ensure inclusive services;

Annually review documents specific to unique populations;

Board development and awareness of DEI within the Board of Directors;

Address the topic of socio-economic community concerns;

Promote the organization’s Strategic Plan and Outcomes;

Create Cultural Diversity Committee;

On-going educational communication on DEI topics for Team Members;

Devote resources to train and education leaders on DEI subject matter;

Continue to blend in mission services as a benefit to enhance Team Members’ work experience;

Continue to maintain a workforce reflective of Goodwill clientele;

Conduct assessment of staff and use data results for development of training.

Reviewed 2018
Updated 2019
Updated 2020
Updated August, 2020 – Add in Measurable